Refund policy

You can always contact us for any return questions at info@pizzaoven.kiwi.

 

Return Policy

Thank you for your purchase. We want you to be completely satisfied with your purchase.

General Return Policy

  • Contact: Please contact us for return details before returning any item. Contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

  • Return Window: You may return your purchase within 30 days of the original purchase date for a refund or exchange.

  • Condition of Return: To be eligible for a return, your item must be in the same condition that we sent it,  unused, with labels, and in its original packaging.

  • Proof of Purchase: A copy of your original purchase order or receipt is required.

  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part. 

Specific Return Conditions

  • Customized Products: Customized Pizza Ovens or Parts - due to the custom nature of these products, returns for a change of mind are accepted with a 10-25% fee for restoration to the standard appearance or a discount to find another buyer. 

Return Process

  1. Contact Us: Please contact our customer support at info@pizzaoven.kiwi to initiate a return.

  2. Return Authorization: You will receive a return details and delivery address.

  3. Ship the Product: Please ship the product to the address we will provide you with the return details.

  4. Refund or Exchange: Once we receive and inspect the returned product, we will process your refund or exchange.

Refund

  • Restocking fee: Due to the size and weight of our products, special handling may be required. A restocking fee of 10% may be applied to cover costs associated with returning the item to stock, including but not limited to: handling, local transportation, inspection, repackaging, storage, and administration.

  • Payment Method: Refunds will be issued to the original payment method.

  • Processing Time: Please allow 10 business days for your refund to be processed.

Exceptions

  • Sale Items: All sale items, including clearance and closeout items, are final sales and not eligible for return.

Your Rights

You have rights under the Consumer Guarantees Act 1993. If your product is faulty, doesn't match its description, or is unfit for its purpose, you may be entitled to a repair, replacement, or refund.

Please note that this policy is subject to change without notice.