Refund policy

Return and Refund Policy

You can always contact us with any return questions at info@pizzaoven.kiwi.

30-Day Change of Mind Returns

We accept change-of-mind returns within 30 days of receiving your order, subject to the conditions below.

To be eligible for a change-of-mind return:

  • The return must be approved by Kiwi Pizza Oven before the product is sent back.
  • The product must be unused and unassembled.
  • All components must be in their original condition and packaging.
  • Proof of purchase is required.
  • Return freight costs and a 10% restocking fee will apply to approved change-of-mind returns.

Once the returned product has been received and inspected, we will confirm whether the return meets these conditions.

Damaged, Faulty or Incorrect Products

Please contact us as soon as possible if your order is damaged, faulty, does not match its description, or you have received the wrong item.

We may ask for photographs or other information so that we can assess the issue and arrange the appropriate remedy.

Your rights in these circumstances are separate from our 30-day change-of-mind policy and are protected by the Consumer Guarantees Act 1993. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.

How to Arrange a Return

Before returning anything, contact us at info@pizzaoven.kiwi.

If the return is approved, we will provide the return address and instructions. Please do not arrange return freight until you have received these details from us.

Refunds

Once an approved return has been received and inspected, we will process the refund to the original payment method.

Please allow up to 10 business days for the refund to be processed after approval.

For approved change-of-mind returns, return freight costs and the 10% restocking fee will be deducted from the refund where applicable.

Sale Items

Sale, clearance and closeout items are not eligible for change-of-mind returns unless stated otherwise at the time of purchase.

This does not affect your rights under the Consumer Guarantees Act 1993 if a product is faulty or otherwise fails to meet the guarantees required by law.

Your Rights

Nothing in this policy limits or excludes any rights you have under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.