Privacy Policy

This Privacy Policy describes how Kiwi Pizza Oven (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase from the Site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

We will post the revised Privacy Policy on the Site, update the “Last Updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide our services, comply with applicable legal obligations, enforce our terms of service, and protect or defend our services, rights and users.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site and use our services.

When we use the term “personal information”, we mean information that identifies, relates to, describes or can reasonably be associated with you.

Information We Collect Directly from You

Information that you directly submit to us may include:

• Basic contact details, including your name, address, phone number and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address and phone number.
• Account information, including your username, password and security questions.
• Shopping information, including items you view or place in your cart.
• Customer support information, including information you choose to provide when communicating with us.

Some features of our services may require you to provide certain information. You may choose not to provide this information, but doing so may prevent you from using or accessing some features.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with our Site (“Usage Data”).

To do this, we may use cookies, pixels and similar technologies (“Cookies”).

Usage Data may include information about how you access and use our Site, device information, browser information, network connection information, your IP address and information about your interaction with our Site.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our Site and services, including Shopify.
• Payment processors that collect payment information in order to process your payment and provide products or services you have requested.
• Advertising, analytics and marketing providers.

When you visit our Site, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

We are not responsible for the accuracy of information provided to us by third parties or for third-party privacy policies or practices.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide our services, including to process payments, fulfil orders, arrange shipping, send notifications relating to purchases and transactions, manage customer accounts and facilitate returns or exchanges.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including to send marketing communications and to show advertising for our products or services.

This may include using information about your interaction with our Site to make our advertising more relevant and to measure the effectiveness of our marketing.

Security and Fraud Prevention

We may use personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.

If you create an account, you are responsible for keeping your account credentials secure. If you believe your account has been compromised, please contact us.

Communicating With You

We use your personal information to provide customer support, respond to enquiries and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site.

For information about Cookies used in connection with Shopify, see Shopify’s Cookie Policy at:

https://www.shopify.com/legal/cookies

We use Cookies to operate and improve our Site and services, remember actions and preferences, run analytics and better understand how visitors interact with our Site.

We may also allow third-party service providers to use Cookies and similar technologies to help provide services, analyse Site usage and tailor advertising.

Most browsers automatically accept Cookies by default. You can choose to remove or reject Cookies through your browser settings.

Blocking Cookies may affect some Site features and functionality and may not completely prevent information from being shared with third-party advertising partners.

Advertising and Analytics

We may use advertising and analytics services, including Google and Meta, to understand how visitors use our Site, measure the effectiveness of our advertising and show relevant advertisements.

These services may use cookies, pixels and similar technologies to collect information about visits to our Site and interactions with our advertisements.

Information collected through these technologies may be used for advertising measurement, analytics, audience creation and remarketing.

You can manage your advertising preferences through Google Ads Settings and Meta’s advertising preference tools.

You can also control or block cookies through your browser settings and, where available, through privacy controls provided on our Site.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes, including:

• Vendors or service providers that perform services on our behalf, such as payment processing, analytics, customer support, IT services, cloud storage, fulfilment and shipping.
• Business and marketing partners, including Shopify and advertising providers.
• Third parties where you direct or consent to the disclosure of information.
• Affiliates or companies within our corporate group where appropriate for operating our business.
• Government authorities, regulators or other parties where required by law or necessary to protect our legal rights.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties.

If you follow links to websites that are not controlled by us, you should review their privacy policies and terms.

We are not responsible for the privacy, security or content of third-party websites.

Minors

The Site is not intended for individuals under the age of 18.

We do not intentionally collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

No security measures are completely secure or impenetrable, and we cannot guarantee perfect security.

Information transmitted over the internet may not always be secure, and we recommend that you do not send sensitive or confidential information using unsecured communication channels.

How long we retain personal information depends on factors including whether we need the information to provide our services, maintain customer records, comply with legal obligations, resolve disputes or enforce agreements and policies.

Your Rights and Choices

Depending on applicable law, you may have rights relating to your personal information.

These may include:

• Right to Access: You may request access to personal information we hold about you.
• Right to Correct: You may request that inaccurate personal information be corrected.
• Right to Delete: In some circumstances, you may request deletion of personal information.
• Right to Portability: In some circumstances, you may request a copy of information we hold about you.
• Restriction of Processing: You may have the right to ask us to restrict certain uses of your personal information.
• Withdrawal of Consent: Where we rely on consent, you may withdraw that consent.
• Managing Communication Preferences: You may unsubscribe from promotional emails at any time using the unsubscribe option in our emails.

If you unsubscribe from marketing communications, we may still send non-promotional communications relating to orders, transactions or your account.

You may exercise applicable rights by contacting us using the details below.

We may need to verify your identity before responding to certain requests.

Complaints

If you have a complaint about how we collect, use or handle your personal information, please contact us using the details below.

If you are not satisfied with our response, you may also have the right to raise your complaint with the appropriate privacy or data protection authority.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any applicable privacy rights, please contact us:

Email: info@pizzaoven.kiwi

Kiwi Pizza Oven Warehouse
Unit 3–4, 10D Bower Ave.
New Brighton, Christchurch 8083
New Zealand

Last Updated: 20/09/2026